Privacy Policy
How we collect, use and protect your information.
Your privacy matters to us. This Privacy Policy explains what information Prince X Digital ("we", "us") collects, how we use it, and the choices you have. By using our website or services you agree to this policy.
1. Information we collect
- Details you give us: your name, email address, phone or WhatsApp number, class language choice, and the messages you send us.
- Payment information: when you pay, Cashfree Payments handles your card, UPI or bank details. We only receive confirmation details such as the order ID, amount and payment status. We never see or store your card or UPI details.
- Basic technical data: like browser type and pages visited, which may be collected by our hosting provider and by third-party services we use.
2. How we use your information
- To deliver the services, classes and products you buy, and to send joining or access details.
- To reply to your questions and give support on WhatsApp, phone or email.
- To verify payments, prevent fraud and handle refunds.
- To improve our website and services.
- To send you updates about your class or service. We will not spam you.
3. Sharing your information
We do not sell your personal information. We share it only when needed with:
- Cashfree Payments, to process your payment.
- Service providers who help us run the website or deliver our service, such as our hosting provider and messaging apps like WhatsApp.
- Authorities, if the law requires it.
4. Cookies and third-party content
Our website may use cookies or similar technology through third-party services such as Cashfree Checkout. Links to Instagram, WhatsApp and Google Maps open those services, which have their own privacy policies. You can control cookies in your browser settings.
5. Data security
We use reasonable technical and organisational steps to protect your information, including secure (HTTPS) connections and server-side payment verification. No method of transfer over the internet is 100 percent secure, so we cannot guarantee absolute security.
6. How long we keep your information
Your orders and enquiries are stored securely in our private Google Sheets records. We keep your information only as long as needed for the purposes above, for example to support you, handle refunds and meet legal and accounting needs.
7. Your choices and rights
You can ask us to show, correct or delete the personal information we hold about you, or to stop messaging you, by contacting us. We will respond within a reasonable time, subject to any legal duty to keep certain records.
8. Children
Our services are meant for adults and businesses. We do not knowingly collect information from children under 18 without a parent or guardian's consent.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its update date.
10. Contact us
Prince X Digital, Rajhati Bandar, Khanakul, West Bengal 712417
Phone: +91 90917 16537
Email: hello@princexdigital.in